Shopping Terms

FAILURE TO DO SO MAY AFFECT ANY CLAIMS THAT YOU MAKE THERE AFTER.

You must notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the courier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.

PALLET ITEMS

This notice has been provided to inform our valued customers of the company’s procedure we have had to implement to ensure your order arrives to you intact.

After your order has been processed and has been placed with our suppliers, they  can provide the goods to us within 3-14 working days normally. There are cases in which  the delivery time can be up to 4-6 weeks for special orders.

If you do find yourself in a position that your requirements are URGENT then please inform us and we will do our up most to fore fill your requests.

This proved to be more of a challenge than anticipated and in doing so, we found that certain restrictions would have to be applied: 

• Total time taken for goods to arrive will be 3-14 working days provided the item is in stock (although this may take longer if the item is a special order).
• Furniture can only be dispatched every Thursday. 

OFFER OF ACCEPTANCE

A binding contract is formed between you and www.eastgateradiators.com when you receive confirmation from us by e-mail, fax or other agreed means that your order has been accepted.

CANCELLATION OF ORDERS

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website within 7 days of receiving your goods and for a full refund excluding cost of delivery charge / return postage providing you take reasonable care of the goods whilst they are in your possession and return the goods (unused and unfitted) by (Royal Mail special delivery). 

If you would like to return the goods you have received you may do so but you must let us know within 7 days from the date you receive the goods. It is from this time we have 30 days to reimburse your funds but in most cases we can refund before this time.  We are not in breach of contract until this time has elapsed and will not absorb the cost of returned items.

Exceptions of the right to cancel your order relate to products that have been custom made to the consumers specification and /or clearly personalized to a special specification.

To cancel you can email us, or write to us (see paragraph 3 in delivery section) within seven days of delivery of your items, quoting your order number.

PRICES

MONEY BACK GUARANTEE

Regarding delivery of damaged or faulty goods:

If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

ONLINE PAYMENT

Images on our website do not show the actual size of items. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
If you are not happy with the replacement you can return it in accordance with our 7 day money back guarantee.

YOUR PERSONAL DETAILS

www.eastgateradiators.com  has a 'privacy statement ' for all clients.
All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavor to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

To the fullest extent permitted at law, www.eastgateradiators.com  is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchant-ability, satisfactory quality and fitness for a particular purpose.

Except as specifically stated on this site, to the fullest extent permitted at law, neither www.eastgateradiators.com, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, www.eastgateradiators.com  does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of www.eastgateradiators.com  its affiliates, directors, employees or other representatives.

GOVERNING LAW AND JURISDICTION

PROVISION

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforce ability of the remaining terms and conditions.

www.eastgateradiators.com does not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.