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TERMS AND CONDITIONS

Clayton Horsnell Ltd. is a UK business retailing as www.Eastgateradiators.com ("we", "our") using the website address www.Eastgateradiators.com. Our offices are based in Colchester, Essex, England. Contact e-mail is:[email protected]

DISCLAIMER

www.tradeplumbing.co.uk grants access to the pages contained herein upon condition that the visitor or viewer accepts the jurisdiction of the courts and laws of England to govern matters between us in relation to this web site.

This website may include inaccuracies or typing errors. Changes are made from time to time on this website, and to the information contained within it. Advice received or gleaned from this website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your requirements. For any further details about our disclaimer or privacy policies please e-mail us at [email protected]

In no event shall www.Eastgateradiators.com be liable for any damages whatsoever, and in particular www.Eastgateradiators.com shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use arising out of use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise.

'We', 'us' or 'our' means www.Eastgateradiators.com of Essex.

Please note all products sold are designed for UK installation only and are recommmended to be fitted by either a registered Corgi Technician (i.e. boilers) or qualified Plumber (i.e bathroom fittings)

AGREEMENT
By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these 'Terms of Use' and you agree to comply with all applicable laws, rules and regulations.

Nothing in this site shall constitute an offer of goods or services.

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

ORDER PROCESS -OFFER OF ACCEPTANCE

By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order. A binding legal contract is formed between you and www.Eastgateradiators.com when you receive confirmation from us by e-mail, fax or other agreed means that your order has been accepted and is subject to these Terms and Conditions. The contract is subject to your right of cancellation (see below).

We reserve the right to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
To be eligible to purchase products on the Website and lawfully enter into and form contracts on the Website under English law you must:
- Be over the age of 18 years,
- Register by providing your real name, phone number, e-mail address, payment
  details and other requested information;
- Stipulate a delivery address in the United Kingdom. Please note that PO Box  
   numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card.
 
www.Eastgateradiators.com accept on-line payment with all the major credit and debit cards, including Visa, MasterCard, Delta, Switch. We also accept all credit and debit cards carrying the MasterCard or Visa logos with theSECPay &PayPal system.
www.Eastgateradiators.com reserve the right to change any advertised prices at any time.

SUPPLY OF GOODS

www.Eastgateradiators.com reserves the right to refuse the supply of goods at its discretion.

If for any reason that goods may take longer than 30 days to be in your receipt we will notify the customer. If this very rare event should arise, then you have the choice to either wait for the goods to arrive or request a complete refund.

We will illustrate clearly the period in which any special offers are to start and for which time they must terminate. Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
If you are not happy with the replacement you can return it in accordance with our 7 day money back guarantee. Please note: all our items sold are designed forUK installation only.

DELIVERY

www.Eastgateradiators.com prices are in Great Britain Pounds Sterling.
All orders to Mainland UK will be sent via road delivery.Delivery charge to Mainland UK will be notified within PayPal shopping cart system. Normally boilers are £25, Towel rails £15, Taps £10 - £15. All this is depending on how many items are purchased.

There will be no delivery until cleared funds are received.

Please note that we can only deliver products within England, Scotland and Wales and it may not be possible to deliver to some locations. All deliveries are by third party carriers. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to redeliver the goods to your address.

www.Eastgateradiators.com endeavor to deliver within 3-14 working days from receipt of your order (delivery time of special items may take longer). All deliveries are subject to payment authorization. If an item is temporarily out of stock and dispatch is anticipated to be greater than 14 working days, www.Eastgateradiators.com will contact you by e-mail or telephone to arrange a new delivery date.

PLEASE DO NOT ARRANGE FOR A PLUMBER

UNTIL YOU ARE IN RECEIPT OF YOUR GOODS AND ARE COMPLETELY SATISFIED.

UPON RECEIPT OF YOUR ORDER, YOU WILL BE ASKED TO SIGN FOR THE GOODS RECEIVED IN GOOD CONDITION.

IF YOU ARE UNABLE TO CHECK THE CONTENTS OF THE PACKAGE AT THAT MOMENT IN TIME PLEASE SIGN FOR THE PARCEL AS “DAMAGED / UNCHECKED”.FAILURE TO DO SO MAY AFFECT ANY CLAIMS THAT YOU MAKE THERE AFTER. 
 
You must notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the courier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. If the package does not appear to be in good condition and it is clear to see that the goods are damaged, please refuse the delivery and notify us immediately via e-mail.

If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter

You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.

All goods must be signed for by an adult aged 18 years or over on delivery.


If you have any questions concerning delivery, please e-mail us at [email protected] quoting your order number.

DELIVERY OF PALLET ITEMS

Heavy or very delicate items i.e. boilers or pottery are delivered by pallet to ensure these items arrive safely to our customers.
 
This notice has been provided to inform our valued customers of the company’s procedure we have had to implement to ensure your order arrives to you intact.

After your order has been processed and has been placed with our suppliers, they can provide the goods to us within 3-14 working days normally. There are cases in which the delivery time can be up to 4-6 weeks for special orders.

If you do find yourself in a position that your requirements are URGENT then please inform us and we will do our up most to fore fill your requests.

Time after time we unfortunately have had bad experiences with goods arriving to customers marked, soiled, broken or in several pieces. To prevent this from happening any more, we have shopped relentlessly to find a competent courier company that would provide both us and the customer with goods that will arrive intact together with a personal service.

This proved to be more of a challenge than anticipated and in doing so, we found that certain restrictions would have to be applied:

   -Total time taken for goods to arrive will be 3-14 working days is in stock 
   (although this may take longer if the item is a special order )
   -Furniture can only be dispatched every Thursday
 
Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the goods to your delivery address and not to bring them into a property or install them.
 
The driver will break down the pallet and move the individual items to a single location of your choice, at or near to the property entrance. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.
 
The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying.
For Health and Safety reasons the driver cannot carry heavy items on his own.
 
CANCELLATION OF ORDERS
 
If you wish to change or cancel an order then you should contact us as shown below. We will endeavor to act on your request but we may have already placed your order with our supplier and customization of the goods may have commenced or arrangements may be been made to send the goods out to you. If this is the case then we cannot always cancel the order. To change or cancel an order, e-mail us immediately at [email protected]

Exceptions of the right to cancel your order relate to products that have been custom made to the consumers specification and /or clearly personalized to a special specification.

To cancel you can email us, or write to us within seven days of delivery of your items, quoting:

    - Customer Name
    - Order Number
    - Date of the order
    - Details of the change or cancellation
    - eBay ID (if applicable)

If your order is unable to be cancelled for the reasons provided above please follow the procedure set out in our Returns policy below.

Special Order Items – i.e. whirlpool baths, bespoke towel rails,electric only towel rails and special order ceramics and tiles will be subject to re-stocking charges which will vary on products (10-30%).

RETURNS / MONEY BACK GUARANTEE

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days of receiving your goods and for a full refund excluding cost of delivery charge / return postage providing you take reasonable care of the goods whilst they are in your possession and return the goods (unused and unfitted) by Royal Mail special delivery or by Courier if goods had been delivered so by us.

If you would like to return the goods you have received you may do so but you must let us know within 7 days from the date you receive the goods. It is from this time we have 30 days to reimburse your funds but in most cases we can refund before this time. We are not in breach of contract until this time has elapsed and will not absorb the cost of returned items.

Under our 7 day money back guarantee, if for any reasons you are not entirely satisfied with your purchase, www.Eastgateradiators.com will give you a full refund excluding cost of postage provided that goods are returned to us in the condition sent, by (Royal Mail Special delivery or otherwise as stated above), within 7 days of you having received them.

Please note: we do not carry costs for returns. All returned items should be returned unused, and with all fittings and guarantees enclosed.

Regarding delivery of damaged or faulty goods: Please examine the goods on delivery in case they are damaged or faulty.

Do not sign for them if damaged or faulty and refuse the delivery.

If you inform us within 3 days of delivery that the goods are delivered damaged or faulty we will generally replace them on site. If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

USE OF THIS SITE

By accessing and using any part of this site, the visitor/consumer ("you") agrees with www.Eastgateradiators.com ("we") to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site. These terms for the sales of goods govern any contract for sale that www.Eastgateradiators.com enters into with you. Your statutory rights are not affected.

To the fullest extent permitted at law, www.Eastgateradiators.com is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

Except as specifically stated on this site, to the fullest extent permitted at law, neither www.Eastgateradiators.com, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, www.Eastgateradiators.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of www.Eastgateradiators.com its affiliates, directors, employees or other representatives.

We shall not be liable for the non-accessibility of this website due to the technical inefficiency or failure (but not limited to) such failure caused by electricity supply faults or non-functionality of the Internet.

We accept no responsibility for the inaccessibility of this website caused by the users of non-compatible, defective or obsolete hardware or software, nor shall we be liable for failure to inform users of the hardware and software required for use of the website.

CHANGES TO SITE

Further, we may change this site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time prior to the conclusion of the contract.

www.Eastgateradiators.com does not warrant that the information accessible via this site is accurate and assumes no duty to update such information. We do not accept liability for any errors or omissions that are outside our reasonable control.

CONDITIONS OF USE – COPYRIGHT

You may save and print individual items included on this site. However this must be for your personal use only and non-commercial use.

You may also send selected individual items to other users of the site or your friends provided that they only use them for their own personal, non-commercial use. Any other onward distribution or further publication is prohibited.

LINKS

Any links featured on this site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that site's own terms and conditions, to which you should refer.

www.Eastgateradiators.com does not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

PRODUCTS IMAGES

Images on our website do not show the actual size of items. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

YOUR PERSONAL DETAILS

www.Eastgateradiators.com has a 'privacy statement ' for all clients.
All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering

CONSENT
By using our website you therefore consent to the collection and use of your personal information by [email protected] as detailed in this privacy policy.

SUMMARY
We are thus firmly committed to protecting your privacy. Should you wish for any further details about our privacy policy please e-mail us at [email protected]  Please note we reserve the right to change this Privacy Policy with any changes being posted onto this page.

PRIVACY

www.Eastgateradiators.com uses the information from our customers and visitors to improve our online service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.

What do we collect and how do we use this information?
Information is collected when you make an inquiry and it includes some related personal details including your name, e-mail address, telephone number and postal address. This enables us to respond quickly to your enquiries, as well as developing and improving our site in order to provide a better service.

This is also the case with information we collect relating to the way visitors use our site e.g. pages viewed, time of visit etc. We may also use the information to inform you of any special offers, discounts and other information that we feel our visitors will find useful.

However, should you not wish to receive this information please e-mail us at [email protected]
 
FORCE MAJEURE

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government or any other cause not within our reasonable control.

GOVERNING LAW AND JURISDICTION

This contract is subject to the law of England. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.
Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

PROVISION

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

OVERALL

These terms and conditions are subject to change at any time without prior notice to you.
For any further details about our disclaimer or privacy policies please e-mail us at [email protected]

LAST BUT NOT LEAST: IF YOU ARE UNHAPPY WITH THE SERVICE OR PRODUCTS WE HAVE PROVIDED TO YOU, PLEASE CONTACT US BY

E-MAIL AND WE TRY OUR UPMOST TO ASSIST WITH ANY QUERIES.
rev. 14-06-06-hc
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